SafeSend Help

SafeSend Returns allows you to electronically sign your e-file authorization form(s), but it won't submit your return to the IRS. Once signed, Hacker Nelson is automatically notified, and we will then complete the filing process for you, including submission to the IRS.

Only if you specifically request one. However, you will be able to print your return on your own if you decide you'd like a paper copy.

SafeSend works best with Google Chrome, but will work with Safari, Firefox, and other browsers as well. It does not work as well with Internet Explorer so we discourage using that browser if possible.

You can click on any link in any e-mail from SafeSend Returns and you will be re-sent the link for a new Access Code by noreply@safesendreturns.com.  It doesn’t matter how old the e-mail is.

Yes! You can view any portion of the return prior to signing.

One taxpayer at a time will go through the signing process. After the first taxpayer completes the process, the second will receive an email from SafeSend to sign the returns as well.

Yes! Once you sign your e-file authorization form(s), you will receive an email stating it was successful. The email will also include a link to download a copy of your tax return for your records.

No. You can put your return aside and come back to it at any time.

We can send you your dependent's return through SafeSend, but most dependents may not have sufficient government and financial data available to successfully complete the electronic signature process. Therefore, we will generally deliver those returns in a manner set up for manual signature.

If you sent us a hard copy of your source documents, the original documents will be mailed back to you.